DELIVERY
When are orders dispatched?
We endeavour to dispatch Economy, Standard, and Special Delivery orders same-day if received before 3pm Monday-Friday (excl. Bank Holidays), and all other such orders will be dispatched the next working day (Monday-Friday, excl. Bank Holidays).
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Express & Non-Mainland
Express and non-mainland Courier orders will be dispatched same-day if received before 3pm Monday-Friday (excl. Bank Holidays).
After 4pm, orders will be dispatched the next working day.
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Bank Holidays
Please note that our office is closed on Bank Holidays. Neither Royal Mail nor our courier partners will collect from us or deliver on Bank Holidays.
Local Bank Holidays and closures may also affect your delivery, for example, 2nd January is a Bank Holiday in Scotland but not in England.
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INTERNATIONAL SHIPPING
Please note, Europa Gaming customers are responsible for any customs charges or import duties payable on receipt of international deliveries. If a delivery is refused by the consumer or returned due to non-payment of any charges or duties, or the provision of an incorrect address, any charges incurred by Europa gaming in shipping and recovering the package may, at our discretion, be deducted from any refund later given for the order.
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RETURNS
We have tried to make sure our returns process is as simple as possible. Whatever your reason for needing to make a return, please read the information below and then click the button for the form we will need back with the return.
Please do not forget to make sure you package the return as safely and securely as possible.
Returning unwanted products
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Products can be returned for any reason within 30 days of the initial purchase.
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Any return postage costs will be paid by the customer for unwanted items.
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Single cards must be returned in the same condition as purchased.
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Sealed product and accessories must be returned in their original packaging, undamaged and unopened.
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Products not returned in this condition will be refunded at 50% of the sale value.
Returning faulty or damaged products
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Faulty goods, or goods damaged in transit before receipt by the customer, can be returned within 30 days of the initial purchase.
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If you contact us first with information/images about the fault/damage, we will be able to provide a postage label for you, free of charge.
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Products returned for being faulty or damaged in transit are normally replaced/exchanged for identical products.
Please contact us if you are unsure of anything or require assistance with a return.